Cobb EMC today announced that the electric cooperative received a score of 796, their highest overall score ever, according to a well-known customer satisfaction survey. 
 
“Every day, we focus on improving the member experience and delivering reliable electricity in the safest possible manner,” said Kevan Espy, President, and CEO of Cobb EMC. “Our score is a direct reflection of how our employees are dedicated to giving our members exceptional service coupled with our ongoing efforts in the community we serve.”
 

Cobb EMC recently conducted a member satisfaction survey and received an American Customer Satisfaction Index (ACSI®) score of 91 for the first half of 2021, and it is the highest score the EMC has ever received.

“As an electric cooperative, we are here to serve our members and our recent ACSI score shows that they are very happy with the experience we are providing,” said Kevan Espy, President and CEO of Cobb EMC. “I am proud of our member care efforts and our team of employees that deliver a high level of member satisfaction.”

Cobb EMC recently received an American Customer Satisfaction Index (ACSI®) score of 91 for the first half of 2020, and it is the highest score the EMC has ever received. 

“As an electric cooperative, one of our main goals is to make sure our members have a great experience and our recent ACSI score tells us that we are delivering at a high level,” said Peter Heintzelman, President and CEO of Cobb EMC. “I am proud of our member care efforts, and this is a huge win for our employees and the communities we serve.”