Privacy Statement and Terms of Use

Welcome to the website of Cobb Electric Membership Corporation (Cobb EMC). Please review the following terms and conditions that govern your use of our website. Please note that your use of our website constitutes your agreement to follow and be bound by the privacy policy, legal notices and terms of use (collectively, the “Terms”).

How You May Use the Content on Our Website

Unless otherwise noted, all text, images, graphics, photographs, video clips, designs, icons, sounds, information, data and other materials (the “content”) on Cobb EMC’s Website are copyrights, trademarks, service marks or other intellectual property or proprietary rights owned or licensed by Cobb EMC or its affiliates. In particular, the marks “Cobb EMC” and Cobb EMC Logo are the exclusive property of Cobb EMC. You may use the content only for limited, internal, noncommercial, informational purposes. You may print out a single copy of the content solely for those purposes, if the copy bears all copyright, trademark, service mark and other intellectual property and proprietary notices displayed on the web page. You may not distribute, publish, transmit, modify, create derivative works from or in any way exploit any of the content, in whole or in part, for any purpose. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, service mark, patent or other intellectual property or proprietary right in the content. Under no circumstances will you obtain any rights in the products, services, processes or technology described in the content. All those rights are retained by Cobb EMC, its affiliates and any third party owners of those rights.

Links to Other Websites and References to Other Companies

References that we make to names, marks, products or services of third parties or hypertext links to third-party websites or information do not constitute or imply our endorsement, sponsorship or recommendation of the third party. We do not monitor or control the content of any websites linked to or from our websites, and therefore we are not responsible for the content of any websites linked to our site or the terms of use or privacy practices employed by those other sites. Content and Liability Disclaimer Content on Cobb EMC’s website may include technical inaccuracies or typographical errors, and we are not responsible for any reliance you may place on the content. Cobb EMC may make changes to the content and the products, services and programs described in the content at any time without notice.

THE COBB EMC WEBSITE AND ALL CONTENT ARE PROVIDED “AS IS,” AND ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE WEBSITE OR THE CONTENT ARE DISCLAIMED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AS WELL AS ANY WARRANTY OF QUALITY, FUNCTIONALITY, ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY, OPERABILITY, USE PERFORMANCE OR ABSENCE OF VIRUSES. YOU ASSUME ALL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM THE USE OF OUR WEBSITE. IN NO EVENT SHALL COBB EMC OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES WHATSOEVER, IN CONTRACT, TORT OR OTHERWISE, INCLUDING SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, EVEN IF COBB EMC HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

Trademarks

The Cobb EMC composite logo is a registered trademark of Cobb EMC. All rights reserved.

Modification

Cobb EMC may supplement these Terms at any time. You may want to visit this Web page periodically to determine the current Terms to which you are bound.

Applicable Law

These Terms shall be governed by the laws of the State of Georgia, excluding its conflicts of law principles.

Privacy Policy

Privacy has always been an important part of how we do business. We would like to make our policy concerning information collection and use absolutely clear. This notice explains our online information practices and the choices you can make about the way information is collected and used.

The Information We Collect

At Cobb EMC, we do not collect personally identifiable information about you through our website unless you voluntarily provide it. At any time, you may opt out of providing such personally identifiable information by simply not providing it or by discontinuing your use of the Cobb EMC website. Examples of personally identifiable information which you may provide to us while using our site include:

  • Email addresses
  • Address
  • Name
  • Phone number
  • Account number (if you are a current member)
  • Social Security number
  • Information about your computer and browser
  • Gender and ethnicity (if you inquire about programs applicable to minorities)

If you want to customize some areas within our site or you ask detailed questions or request information that meets your specific needs, you will need to supply some personally identifiable information. This may include identifying topics of interest, supplying your title and function for business users, providing a home/office address or filling out account information for billing questions. To improve our website, we collect information on the number of visits to our website, the time visitors spend on the web site, the number of pages viewed and the domains from which visitors visit our web site. This information is only analyzed by us in the aggregate; it is not associated with any specific individuals. Parts of our website use cookies. A cookie is a piece of data stored on your hard drive or in your computer’s memory containing information about your visit and preferences. You may receive a cookie that compiles site usage information (number of visitors, most popular pages, etc.) and enhances your experience on our web site. Many popular browsers allow you to refuse to accept cookies.

How We Use the Information We Collect

We use the information you voluntarily provide to:

  • Fulfill your request
  • Help you quickly find and/or receive information about Cobb EMC or one of its affiliated companies
  • Alert you to updated information and services
  • Provide more complete service
  • Improve the content of our website for your reference
  • Answer your questions

In some cases, we may contact you to let you know about new products or services. If you do not wish to be contacted by us for this purpose, you may provide this request by sending us an email.

Information Sharing

Cobb EMC does not sell the personally identifiable information you provide for financial gain nor does Cobb EMC share such information with third parties for the purpose of sending you advertisements for products or services unaffiliated with Cobb EMC or with its affiliates or business partners. Cobb EMC may, however, share personally identifiable information that you provide to us for legitimate business purposes, including without limitation the following:

  1. Transferring such information to Cobb EMC’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. Transferring such information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. Making such information available to third parties who are providing the product, service or information that you have requested (but never your password);
  4. Making such information available to third parties who are providing services to Cobb EMC or its subsidiaries or affiliates (e.g., providing such information to third parties performing computer-related services for Cobb EMC or its affiliates (but never your password);
  5. We form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  6. Disclosing such information is allowed by law or our legal counsel forms a good-faith belief that such disclosure is required by federal or state law, subpoena or court order.

By providing personally identifiable information, you expressly consent to these privacy practices. Also, Cobb EMC reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

Security

Cobb EMC uses the highest available industry-standard practices to protect your personally identifiable information from loss, misuse, alteration and destruction. Such measures include firewalls and Secure Sockets Layers (SSL) to encrypt and protect certain sensitive transmissions of information. However, no security system is fail-safe, and Cobb EMC cannot guarantee the information you provide will never be obtained by unauthorized persons. The yellow lock at the bottom right-hand corner of a web page indicates that a user is on a secured site. In some areas of our web site, we require a user ID and password for you to access certain information. Cobb EMC will not disclose such password to third parties; however, you are responsible for maintaining the privacy and security of your password.

Obtaining And Correcting Personally Identifiable Information

If you wish to obtain a copy of the personally identifiable information that we have obtained from you through your use of this site, or you believe that we have personally identifiable information about you that is in error or you wish to delete any personally identifiable information that we have obtained from you through your use of our site, please contact us using the information below:

How to Reach Us

We can be reached in the following ways:

Links to Non-Cobb EMC Sites

For the convenience of our users, some pages of our website offer you the ability to link to and view pages of websites not operated or controlled by Cobb EMC (such as weather and financial information). Often, but not always, you can tell that you have linked to a non-Cobb EMC website because the website will open a separate browser window. Links by Cobb EMC to such external websites do not imply endorsement by Cobb EMC of that company, its site or its privacy policy. Cobb EMC and its affiliates do not monitor or control the content or the privacy policies of the external sites and are therefore not responsible for the privacy practices or the content of linked external websites. When using a link to a non-Cobb EMC website, we recommend that you investigate the privacy practices and policies of such external site.

SMS, Automated/Robo Voice Call, and Email Notifications Terms and Conditions 

Cobb EMC provides subscription-based messaging in the form of Short Message Service or text messaging, herein referred to as “SMS”, Automated/Robo Voice Calls and Emails for billing and outage information. SMS, Automated/Robo Voice Calls and Emails include the delivery of electronic communications to a mobile device owned or used by a customer of Cobb EMC, herein referred to as “Customer.” Cobb EMC may use automated technology to distribute messages to a mobile device directly or through the use of a 3rd party agent. By opting in to Cobb EMC’s SMS and/or Automated/Robo Voice Call and/or Email Notifications, you opt-in to receive notifications regarding your utility account and/or outage information from Cobb EMC.


Registration and Agreement
Customer may enroll themselves in SMS and/or Automated/Robo Voice Calls and/or Email notification programs to receive proactive information from Cobb EMC regarding outages or billing information. Enrollment in messaging is not a contract for service, and Cobb EMC may not deny nor approve service based on a customer decision whether to enroll in notification programs. Cobb EMC may terminate your enrollment in notification programs at any time without consent for any reason they deem necessary. 

By using or receiving messaging, you acknowledge that you have read and understand these Terms and Conditions, and that you accept and agree to be bound by these Terms and Conditions. 

Your Mobile Telephone Number
You represent that you are the account holder for the mobile telephone number(s) that you provide or that you have the account holder's permission to enter the mobile telephone number(s) that you provide and that you will not initiate messages to the mobile phone of any other person or entity. You agree to maintain accurate, complete, and up-to-date information with Cobb EMC regarding your use of the billing and/or outage notifications, including, without limitation, notifying Cobb EMC in writing immediately if you change, or cease being the regular user of, your mobile telephone number. You agree to indemnify Cobb EMC in full for all claims, expenses, damages, and costs, including reasonable attorneys' fees, related to or caused in whole or in part by your failure to notify Cobb EMC if you change your telephone number, or cease being the regular user of, including, but not limited to, all claims, expenses, damages, and costs related to or arising under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq.

Fees
Cobb EMC does not bill a separate charge for this service; however, message and data rates may apply from your mobile carrier for any messages sent to the Customer or from the Customer to Cobb EMC. Subject to the terms and conditions of your mobile carrier, you may receive SMS and/or Automated/Robo Voice Calls and/or Emails sent to your mobile phone. By providing your consent to participate in this program, you approve any such charges from your mobile carrier. Charges for SMS and/or Automated Voice Calls and/or Emails may appear on your mobile phone bill or be deducted from your prepaid balance. Cobb EMC may send recurring messages and/or calls and/or emails. Message and/or call frequency varies based on account activity. If you have any questions about your text/voice plan or data plan, it is best to contact your wireless provider directly. 

Privacy Policy
Cobb EMC is committed to building user trust and confidence by promoting and complying with the use of business practices that help protect the privacy of the customer and their data. Cobb EMC does not share information with 3rd parties regarding the registration, types of notifications, or any other personally identifiable information. Cobb EMC may collect certain information related to the types of notifications sent to Customer, analysis of the receipt of a message, and any other non-personally identifiable information deemed necessary to improve the notification service. 

Discontinuation of Service and Help
You agree to notify us immediately of any changes to your registered mobile phone or device including changes to your telephone number. You further agree to cancel enrollment associated with a discontinued phone number immediately. We reserve the right, in our sole discretion, to cancel or suspend any or all of Messaging, in whole or in part, for any or no reason, with or without notice to you. 

•    To discontinue Billing SMS or Email Notifications  

Customer may elect at any time to discontinue their SMS billing alerts by replying ‘STOP’ to 855-949-3524 for each associated mobile number that has been registered. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from Cobb EMC for billing alerts. If you want to join again, just sign up by following the instructions on www.cobbemc.com/account and SMS messages for billing alerts will begin again. Customer may receive assistance by calling Cobb EMC directly at 770-429-2100, replying to SMS with the words HELP, or by e-mailing memberservices@cobbemc.com with a description of the request. 

Customer may elect at any time to discontinue their Email notifications for billing alerts by updating preferences for billing alerts via the online account management system. 

•    To discontinue Outage SMS, Automated/Robo Voice Calls or Email Notifications 

Customer may elect at any time to discontinue their SMS outage alerts by replying ‘STOP’ to 898-362 for each associated mobile number that has been registered. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from Cobb EMC for outage alerts. If you want to join again, just sign up by following the instructions on www.cobbemc.com/outagealerts and SMS messages for outage alerts will begin again. 

Customer may elect at any time to discontinue their Automated/Robo Voice Call outage alerts by logging on to the Outage Alerts Preference Center at www.cobbemc.com/sign-outage-alerts with a valid account number. 

Customer may elect at any time to discontinue their Email notifications by clicking on the Unsubscribe link at the bottom of the email or by updating preferences for outage alerts via www.cobbemc.com/sign-outage-alerts. 
 

Support/Help 
Customer may receive assistance by calling Cobb EMC directly at 770-429-2100, or by e-mailing memberservices@cobbemc.com with a description of the request. 

Terms of Use
By enrolling to receive notifications, Customer is responsible for all mobile carrier costs associated with receiving SMS and/or Automated/Robo Voice Calls and/or Emails. Notifications are informational only, and no warranty is provided as a result of enrolling. Cobb EMC will not be responsible for any loss or damage that could result from interception by third parties of any information made available to you via SMS and/or Automated/Robo Voice Calls and/or Emails. Cobb EMC will not guarantee the accuracy, validity, timeliness or completeness of any information or data made available to you for any particular purpose. Carriers and/or Cobb EMC are not liable for delayed or undelivered messages. 

If you have any questions regarding privacy, please read our privacy policy at www.cobbemc.com/privacy. 

Additional Email Terms and Conditions 

I agree to receive periodic e-mail and/or electronic messages from Cobb EMC at the e-mail address(es) I provide. I understand that e-mail and/or electronic messages may relay information about my account and that I can opt-out of receiving notifications at any time. I further understand that I am not required to consent to these terms and conditions in order to purchase any property, goods or services. Cobb EMC does not guarantee delivery of notifications and no warranty is provided for undelivered notifications. I agree to notify Cobb EMC immediately in the event that I voluntarily or involuntarily relinquish any e-mail and/or electronic contact identified above. As result of using this service, message and data rates may apply, and I am responsible for paying these fees. I understand that these terms and conditions are subject to change without notice.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, SMS/TEXTING ALERTS, EMAIL, AUTOMATED/ROBO VOICE CALLS AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. COBB EMC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. 
  
YOU WILL NOT BE PERMITTED TO PARTICIPATE AS A REPRESENTATIVE OR MEMBER OF ANY CLASS ACTION WITH RESPECT TO ANY CLAIM THAT IS SUBJECT TO THESE TERMS OF USE AND/OR MESSAGING AND YOU IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE HAD TO PARTICIPATE IN ANY SUCH CLASS.

COBB EMC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, 
RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SMS/TEXTING ALERTS, EMAIL, AUTOMATED/ROBO VOICE CALLS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, SMS/TEXTING ALERTS, EMAIL, AUTOMATED/ROBO VOICE CALLS, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. COBB EMC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SMS/TEXTING ALERTS, EMAIL, AUTOMATED/ROBO VOICE CALLS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. 
  
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COBB EMC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE AND SMS/TEXTING ALERTS, EMAIL, AUTOMATED/ROBO VOICE CALLS, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SMS/TEXTING ALERTS, EMAIL, AUTOMATED/ROBO VOICE CALLS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF COBB EMC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, SMS/TEXTING ALERTS, EMAIL, AUTOMATED/ROBO VOICE CALLS, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND/OR TERMINATE YOUR USE OF SMS/TEXTING ALERTS, EMAIL, AND/OR AUTOMATED/ROBO VOICE CALLS. 

Applicable Law

These Terms shall be governed by the laws of the State of Georgia, excluding its conflicts of law principles. The law of the State of Georgia including its statutes of limitations and without reference to any conflict of laws principles shall be applied to any claim, matter, or dispute between the parties or when governing, constraining or enforcing these SMS, Automated/Robo Voice Calls, Email Terms & Conditions, or any messages between you and Cobb EMC or anyone acting on your or Cobb EMC’s behalf, or any of the rights, duties, or obligations of the parties arising from or relating in any way to the subject matter of these Terms & Conditions.

Changes to Our Privacy Policy

Cobb EMC reserves the right to change this privacy policy at any time. If we decide to change our policy regarding privacy, we will post the revised Privacy Policy on our website. You may want to visit this website periodically to review the current Privacy Policy. Use of our website after the posting of a revised privacy policy constitutes your agreement with the revised policy. This Privacy Policy is not intended to and does not create any contractual or legal rights in or on behalf of any party.