Auto Pay
Pay on time, every time with Auto Pay for your Cobb EMC account. Auto Pay makes paying your electric bill one less thing to worry about.
Benefits of Auto Pay
- Save time, postage costs and stress when your Cobb EMC bill is automatically paid with Auto Pay.
- Each month, you will receive an email ahead of your payment due date so that you can review your bill before the payment is processed.
- On your bill due date, payment for your total balance due will automatically drafted using the bank account or credit/debit card that you authorize.
- Combine this with paperless billing to make this payment option even more convenient.
How to Enroll
- STEP 1: Log in to your account and click the Auto Pay link in the Bill & Pay dropdown menu. Then, follow the prompts to enroll in the Auto Pay program.
- STEP 2: Changes to your Auto Pay preferences may take up to one billing cycle to go into effect. If you have a current balance due, please use another payment option to process your payment and avoid late fees.
Make Updates in Two Easy Steps
Frequently Asked Questions
Auto Pay is a recurring payment method. When you enroll in Auto Pay, you authorize Cobb EMC to withdraw funds from the account of your choosing to pay your monthly electric bill. Once you enroll, your balance due automatically drafts each month from your checking, savings, credit or debit card account.
No. Auto Pay is offered for your convenience only and is one of the many payment options available to Cobb EMC residential and commercial members.
To make a payment with a credit or debit card, have the following information ready:
- Your Cobb EMC account number (located on your bill statement)
- The credit card or debit number on the front of your card
- Expiration date (month and year)
- Name and billing address
To make a payment with a checking account, have the following information ready:
- Your Cobb EMC account number (located on your statement)
- For personal checking accounts, the routing number and checking account number. The routing number is the 9-digit identifier that is specific to your bank. It is usually located between two symbols on the bottom left-hand side of the check. Your checking account number immediately follows your bank's routing number as the second set of numbers
- For commercial checking accounts, the check number, the check routing number and checking account number
When you make a payment online or through the app, Cobb EMC can automatically send an email to the address associated with your account confirming your transaction. You can choose message notification options under the Manage Notifications tab under Settings on your account home page.
Questions about your transaction should be directed to Cobb EMC member care at 770-429-2100 during office hours, or via email. We will respond to your email within 2-3 business days.
To discontinue your enrollment in Auto Pay, log into your online account, hover over the Bill & Pay dropdown menu, and click the Auto Pay Program link. Select Update or Cancel, then follow the prompts. For questions, please contact member care at 770-429-2100 during office hours, or by email. We will respond to your email within 2-3 business days.
If you wish to reverse a payment, please contact member care at 770-429-2100 during office hours, or by email. We will respond to your email within 2-3 business days.
Step 1: Log into your account and click the Auto Pay link from the Bill & Pay dropdown menu. Then, follow the prompts to modify your payment information for the Auto Pay program. Note that the next payment will be processed with the updated payment information.
Step 2: Auto Pay payment changes may take up to one billing cycle to go into effect. If the payment method that you updated is no longer active, for example, an expired credit card, please ensure that you make a payment for any amount currently due to avoid late fees.
Auto Pay takes one billing cycle to set up. If you currently have a bill due, please pay using another payment option, such as Pay Now.
Auto Pay will deduct the balance of your final bill.
If payment is received before your due date, your account will be credited and Auto Pay will deduct the remaining balance (if any) at the usual time.
Depending on your bank, your payment may not be authorized. Or, your payment may be authorized, but you may be subject to overdraft fees. To avoid fees and possible interruption of your electric service, please contact Cobb EMC as soon as possible to make an alternate payment arrangement.
Contact your financial institution and call Cobb EMC to make alternate payment arrangements.
Yes. Your budget amount will be drafted automatically each month.