Cobb EMC recently received an American Customer Satisfaction Index (ACSI®) score of 91 for the first half of 2020, and it is the highest score the EMC has ever received. 

“As an electric cooperative, one of our main goals is to make sure our members have a great experience and our recent ACSI score tells us that we are delivering at a high level,” said Peter Heintzelman, President and CEO of Cobb EMC. “I am proud of our member care efforts, and this is a huge win for our employees and the communities we serve.” 

Cobb EMC scored 18 points higher than the national Touchstone Energy Cooperative Utility group score of 73 and 19 points higher than both investor-owned utilities and municipal utilities scores of 72, according to the 2020 ACSI Utility Sector Report. There are over 900 electric cooperatives in the country, and more than 700 are members of Touchstone Energy Cooperatives. Of those, only 16 scored over a 90. The score is also higher than top-performing companies like Chick-fil-A and Costco, and a remarkable 13 points higher than Netflix and Starbucks, based on the 2019-2020 ACSI report. 

“This ACSI score confirms our value and quality in the eyes of our members,” said Mike Codichini, Director of Member and Public Relations at Cobb EMC. “We look forward to not only maintaining but improving this level of satisfaction and furthering the co-op difference to our membership.” 

The ACSI is the only national cross-industry measure of customer satisfaction in the United States. Each year, the ACSI uses data from interviews with roughly 300,000 customers as inputs to an econometric model for analyzing customer satisfaction with more than 400 companies in 46 industries and 10 economic sectors.