Cobb EMC recently conducted a member satisfaction survey and received an American Customer Satisfaction Index (ACSI®) score of 91 for the first half of 2021, and it is the highest score the EMC has ever received.

“As an electric cooperative, we are here to serve our members and our recent ACSI score shows that they are very happy with the experience we are providing,” said Kevan Espy, President and CEO of Cobb EMC. “I am proud of our member care efforts and our team of employees that deliver a high level of member satisfaction.”

Cobb EMC scored 19 points higher than Investor Owned Utilities and Municipal Utilities scores of 72. Both industry data points were published by ACSI in its 2020 ACSI Utility Sector Report. The score is higher than top-performing companies like Chick-fil-A and Costco and a remarkable 13 points higher than Netflix and Starbucks, based on 2020-2021 ACSI reports.

“Our members understand the co-op difference and this ACSI score confirms that they are excited to be a part of Cobb EMC,” said Tripper Sharp, Chairman of Cobb EMC’s board of directors. “We look forward to finding new ways to improve our members’ experience with us and building on this level of satisfaction.”

The ACSI is the only national cross-industry measure of customer satisfaction in the United States. Each year, the ACSIuses data from interviews with roughly 300,000 customers as inputs to an econometric model for analyzing customer satisfaction with more than 400 companies in 46 industries and 10 economic sectors.