(Marietta, GA - June 13, 2024) Cobb EMC completed its annual member-wide customer satisfaction survey, where over 5,600 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For 2024, Cobb EMC received an ACSI score of 92, on a 100-point scale.*

Cobb EMC’s score is higher when compared to publicly measured investor-owned utility scores and municipal utility scores reported in the syndicated 2024 ACSI Energy Utility Study, and places Cobb EMC 18 points higher than the average investor-owned utility score of 74 as well as 17 points higher than the average municipal utility score of 75, per the industry ratings. For more information, visit www.theacsi.org.

"As a member-owned electric cooperative, we are focused on how we can improve the experience our members have with us,” said Kevan Espy, President and CEO of Cobb EMC. “This ACSI score reflects those efforts and I am proud to work alongside the best team of employees who are passionate about serving our members every day.”

The ACSI is the only national cross-industry measure of customer satisfaction in the United States. The index measures the satisfaction of U.S. household consumers with the quality of products and services offered by both foreign and domestic firms with significant share in U.S. markets.

“Cobb EMC remains at the top in member satisfaction because of the dedication of our member care team and the tireless work of our employees,” said Rudy Underwood, Chairman of Cobb EMC’s board of directors. “We offer members the lowest rates in the state and the highest reliability in the nation and our ACSI score proves that our members appreciate the high level of service we provide.”

*Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Cobb EMC, collected between 5/23/24 and 6/6/24. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.