Cobb EMC joins initiative to protect members from scammers

Cobb EMC joins initiative to protect members from scammers

Report a scam

Cobb EMC members and utility customers around the country should be aware of telephone, mail, email, door-to-door, and other in-person scams that involve criminals posing as utility company representatives and demanding immediate payment or personal information.

Here's what scammers are doing:

  • Impersonating electric, natural gas, and/or water company employees over the phone, in-person, or by other means.
  • Targeting vulnerable demographics, including senior citizens and non-native English speaking persons.
  • Using advanced tactics, such as playing a telephone recording that sounds like a utility company’s phone system message or displaying a utility company’s name and logo in person.
  • Threatening to disconnect or suspend utility service if immediate payment is not received.

Cobb EMC and utility companies are working with local, state and federal law enforcement agencies to identify and prosecute scammers. Utility companies are also working with law enforcement agencies and state attorneys general to raise awareness of these scams and educate consumers before they become victims.

If you believe that you have been contacted by a criminal impersonating an electric, natural gas, or water company representative:

  • Hang up the phone, or close the door, and call your utility company’s verified, direct phone number. You can find this number on your utility company’s website or on your utility bill.
  • Do not give the caller or visitor a prepaid card, such as a Green Dot card, a wire transfer, or any other form of payment that may be difficult for law enforcement officials to trace. 
  • Ignore suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers, or Social Security numbers.
  • Delete all suspicious emails that require immediate action to verify or demand personal information.
  • Contact your local police through the non-emergency telephone number,  your state attorney general’s office through its toll-free number, and/or contact the Federal Trade Commission (FTC): https://www.ftccomplaintassistant.gov/ or 1-877-FTC-HELP (1-877-382-4357).

 

                                                            

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